diana77 FAQ

No. Each user is permitted to maintain only one active diana77 account. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we will suspend all accounts and may forfeit any balances. This policy protects against fraud and ensures fair play for all users. If you have forgotten your password or lost access to your account, contact our support team for account recovery assistance rather than creating a new account. If you believe your account has been compromised, notify us immediately so we can secure it.

KYC (Know Your Customer) verification requires a valid government-issued identity document such as a passport, national ID card, or driver's license. You must also provide proof of address (utility bill, bank statement, or government letter dated within the last three months) and a clear photo of yourself holding your identity document. Upload these documents via your diana77 account dashboard. Our verification team reviews submissions within business hours and notifies you of approval or requests for additional information. Verification typically completes within one business day. If your documents are unclear or incomplete, we will request resubmission. Once verified, you can deposit and withdraw without further verification unless we detect suspicious activity.

diana77 does not charge fees on deposits or withdrawals. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank—mobile banking, local payment, online payment, e-wallet) may apply their own transaction fees depending on your account type and the transaction amount. These fees are set by your payment provider, not by diana77. Check your payment provider's fee schedule before depositing or withdrawing. Withdrawal amounts are processed to your original payment method; the full amount you request will be sent to your provider, and any fees they charge will be deducted by them, not by diana77.

Withdrawal requests are reviewed during business hours. Once approved, the funds are sent to your original payment method. Processing time depends on your payment provider and may vary during holidays such as Idul Fitri, Idul Adha, or Imlek, or during high-volume periods. Standard processing windows are typically one to three business days from approval, though your payment provider may take additional time to credit your account. You can check your withdrawal status in your diana77 account dashboard at any time. If your withdrawal has not been credited after the expected timeframe, contact our support team with your withdrawal reference number.

Before you begin, read our terms of use and legal noticeThe terms cover account eligibility, prohibited conduct, dispute resolution, and liability limits. The legal notice explains that diana77 services are available only where local law permits and that you are responsible for verifying compliance with your jurisdiction's laws. For specific game rules—such as how football betting on Liga 1 and Piala AFF works, live-dealer table rules, slot game mechanics, or esports market rules—consult the rules section within each game category on diana77. If you have questions about a specific market or game, contact our support team.

Bonus offers vary and are subject to specific terms and conditions. diana77 may offer welcome bonuses to new accounts, seasonal promotions during tournaments like Piala Indonesia or Champions League, or loyalty rewards to active users. All bonus terms are displayed at the time of offer and must be accepted before the bonus is credited. Typical terms include a playthrough requirement (the amount you must wager before withdrawing bonus funds), game restrictions (certain games may not count toward playthrough), and an expiration date. Read the full terms for any bonus before accepting it. If you have questions about a specific bonus, contact our support team.

You can adjust account preferences (email notifications, language, payment method defaults) in your account settings dashboard. If you wish to pause activity on your account temporarily, contact our support team and request a suspension. We will suspend your account for a period you specify, during which you cannot deposit, wager, or withdraw. When the suspension period ends, your account will be reactivated. If you wish to close your account permanently, contact support; we will process your request and any remaining balance according to our standard withdrawal procedures. Account closure is permanent and cannot be reversed.

diana77 live chat is available during standard business hours. You can also reach our support team via email (responses typically within one business day) or phone during business hours. Support is available in English. If you contact us outside business hours, your message will be queued and answered when our team returns. For urgent account security issues (suspected unauthorized access, fraudulent transactions), contact support immediately; we maintain escalation procedures for security concerns. Check your account dashboard for current support hours and contact options.